Terms and Conditions

Welcome to TEJJOY Gift Products E-Commerce Website. This Refund and Returns Policy explains the terms and conditions for requesting refunds or returns for products purchased on our website.

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as Mug, Magic Mirrors, Pingani Items, Resine Products,Printable Gift Products cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

By making a purchase on our website, you agree to the terms outlined in this policy. If you do not agree with this policy, please do not make any purchases.

1. Returns

1.1 Eligibility for Returns

You may be eligible to return a product within [10] days from the date of purchase if it meets the following criteria:

The product is defective or damaged (cloth items) .

The wrong product was sent.

1.2 Process for Returns

To initiate a return, please follow these steps:

Contact our customer support team at [tejjoy@tejjoy.com] within [10] days of receiving the product.

Provide your order number, a detailed description of the issue, and any supporting documentation or images.

Our customer support team will assess your request and provide instructions for the return process, including the return address.

1.3 Return Conditions

The product must be in its original packaging.

All No printable Accessories, manuals, and any other included items must be returned.

The product must not show signs of use, or damage.

2. Refunds

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

The wrong product was sent, and a replacement is not available.

2.2 Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within [30] business days.

3. Non-Returnable Items

The following items are non-returnable:

Products damaged due to misuse, abuse, or negligence. Products with missing or altered serial numbers.

4. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer support team at [tejjoy@tejjoy.com].